FAQs

Here at Direct On Sale, we keep things simple & clear, every requester is assigned with personal helpdesk staff member to assist you better.

We will try our best to resolve your inquiry as soon as possible.

Please read further information to assist you quicker.

I'm unable to Find Tracking Number?

You can find tracking number sent to you in a separate email. Or, if you created account at checkout just login to account. Usually tracking emails are sent out within 4-5 days after your place order.

Please use below table as reference to estimated dispatch time

 Payment Method Estimated Dispatch time
PayPal 1-2 Business Days
Credit Card/Debit Card 3-4 Business Days
Buy Now, Pay Later 5-7 Business Days

 

Why Product is still undelivered!!

You been waiting for more than 10 days now and product hasn't shown up on your door! Again, try to track your parcel or Click 'HELP' at bottom right corner or email us at help@directonsale.com.au

What should I do if Product is defective/broken!!

We are happy to accept defective/broken deliveries unless not mentioned in the product listing. Please click some images of the product and packaging (please include label), attach and reply to this email. Please  Click 'HELP' at bottom right corner to log case.

Usually it takes 1-2 business days to process dispatch/refund after we receive the goods.

I have by mistake ordered Wrong Size/Incorrect address/Mind Change!!

We insist our customers to read the description thoroughly so that you make right choice about sizes, colours, design etc. You might have to pay for return postage and 20% restocking fee as per Term & Conditions. Please  Click 'HELP' at bottom right corner to log case or email us at help@directonsale.com.au

I need Refunds/Store Credit

All refunds are subjected to Store Credit. All refunds are treated case by case. And we will soon send you more information. Please  Click 'HELP' at bottom right corner to log case.

If you couldn't find any information about your inquiry, please be patient and some will contact you within 2-3 business hours.

Note: We don't work on weekend & public holidays, if you send any inquiry over the weekend/public holiday we will reply on next business day.