Shipping Guide
Direct on Sale Partners work with many couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
Once the payment is confirmed and cleared, dispatch is processed. Please refer below table to check estimated dispatch time.
| Payment Method | Estimated Dispatch time | |
| PayPal | 1-2 Business Days | |
| Credit Card/Debit Card | 3-4 Business Days | |
| Buy Now, Pay Later | 5-7 Business Days |
After Dispatch Estimated Transit Time depends upon the courier service used. ETA after dispatch may vary from 3-7 days.
AUSTRALIA POST
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs |
3-4 days |
| Between a metropolitan area of a capital city and country locations |
3-4 days | |
| Between country locations | 4-5 days |
Sending parcels to other states
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide |
3-5 days (between metropolitanareas) |
| Melbourne / Brisbane; Melbourne / Tasmania; |
4-8 days (between metropolitan areas) |
|
| To other interstate locations | Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.
TOLL
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate addressIf there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
HOW LONG DOES IT TAKES TO SHIP ?
The estimated delivery time frames are:
For customers in VIC, approximately 7 - 8 working days;
For customers in NSW, SA, ACT, approximately 10 - 12 working days;
For customers in QLD, NT,WA and TAS, approximately 10 - 12 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
All items
| State | Postcode | Suburb |
| SA | 5701 | WOOLUNDUNGA |
| WA | 6740 | DRYSDALE RIVER |
| WA | 6740 | MITCHELL PLATEAU |
| WA | 6740 | OOMBULGURRI |
| WA | 6740 | KALUMBURU |
| WA | 6740 | PRINCE REGENT RIVER |
| WA | 6740 | WYNDHAM |
| WA | 6743 | WARMUN |
| WA | 6743 | CAMBRIDGE GULF |
| WA | 6743 | LAKE ARGYLE |
| WA | 6743 | DURACK |
| WA | 6743 | GIBB |
| WA | 6743 | KUNUNURRA |
| TAS | 7151 | HEARD ISLAND |
| TAS | 7151 | DAVIS |
| TAS | 7151 | MAWSON |
| TAS | 7151 | MACQUARIE ISLAND |
| TAS | 7151 | MCDONALD ISLANDS |
| TAS | 7151 | CASEY |
Bulky items
| State | Postcode |
| NT | 0800-0999 |
| NSW | 2641,2717, 2831, 2898, 2899 |
| QLD | 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 |
| QLD | 4806-4899, 4900-4999, 9960-9999 |
| SA | 5701 |
| WA | 6055 |
| TAS | 7151 |
| WA | 6215-6699 |
| WA | 6700-6799 |
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. If the postcode is not on the list, please check if the SKU can be sent to the suburb with the postage query bar on the product page. The extra shipping fee will be added to the order directly if the order can be delivered with an extra shipping fee. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.
Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.